It is rare to find a customer service software solution that is designed for looking after the small and medium sized internet business. Many best omnichannel software internet marketers would like to provide better customer support, but they find it very time consuming.
Often the task gets handed over to the assistant to look after. Needless to say, sometimes emails get lost or are neglected. This usually happens when the a new product is being worked on and all the focus is on getting it ready for launch.
This is all understandable but for a disgruntled customer it is not a good experience and the vendor will probably lose the customer for good. Worse still if the customer complains to his credit card company or PayPal, well, the vendor could get into some nasty problems. Operating a good customer care program is a win-win solution for everyone.
One very effective and value for money method of providing the customer service solution is to utilize the services of a company that offers services on a monthly subscription basis with an entry level of an affordable amount – something under fifty dollars.
With this kind of solution, the vendor does not only get customer support solution but also gets issued with a company Trust Seal that demonstrates that the vendor is a “Trusted Member” of the system.
Trust seal and customer support.
This customer service software solution compares very favorably to the many ticket-based help desk solutions that can work out to be very expensive. For the smaller online business, combining the two functions of a trust seal and customer support makes perfect sense.
Trust seals virtually always increase the sales conversion rate and therefore usually more than pay for themselves. In this case, the vendor gets a high quality support system, plus a method of increasing sales for a very low monthly fee.
Support-Focus.com [http://www.support-focus.com/index.php] provides the software platform that allows internet businesses to provide first class customer service and gain from the benefit of displaying a Trust Seal. Entry level is set at just $17.95 a month and the Gold Level which allows for up to three individual product trust seals is only $27 a month (for all three seals).